Right of Withdrawal: As a consumer in the European Union, you have
the right to withdraw from your purchase contract within 14 days of
receiving your order without giving any reason.
Return Period: To exercise your right of withdrawal, you must inform
us of your decision within 14 days of receiving your order. You then
have 14 days from the date of notification to return the goods to us.
Condition of Goods: To be eligible for a full refund, returned items
must be in their original condition, unused, and in their original
packaging.
Return Shipping Costs:
If you are exercising your right of withdrawal, you are responsible for
the return shipping costs.
If the item is defective or not as described, we will provide a prepaid
return shipping label or reimburse you for the return shipping costs
upon verification.
How to Initiate a Return:
Contact our customer service team at [Email Address] or [Phone
Number] to request a return authorization.
Provide your order number and a brief explanation of the reason for
the return.
We will provide you with instructions on how to return the item.
Refund Process: Once we receive the returned item and verify its
condition, we will process your refund within 14 days. The refund will
be issued to the original payment method.
Exclusions: Certain items, such as perishable goods or items that have
been opened or used, may not be eligible for return unless they are
defective or not as described.